Administrative officer
Terms of employment: Full time, permanent
Position Location: Remote, in the UK. Must be available to travel to London team meet-ups once a month (at own cost)
Hours: 35 hours per week
Line Manager: Operations Manager
Compensation: £24,000-£26,000
Application Deadline: 17th January 2025, 5pm UK time
Who we are
Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky news, The Times, the Guardian, New York Times and many more.
Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.
We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected, and are no longer exploited for human consumption.
about the role
Animal Equality is seeking an organised individual, with a keen eye for detail and an ability to multitask efficiently. A supportive, approachable person, with a ‘can-do’ attitude, the successful candidate will be responsible for ensuring the smooth-running of our day-to-day activities. Expected to assist Animal Equality’s supporters, volunteers, donors, Executive Director and team in the UK, the appointee will be required to handle enquiries, inventory, CRM platforms and more. Completing all tasks to a high standard, the Administrative Officer will be professional, flexible and able to provide the highest standards of stakeholder service.
JOB DESCRIPTION
General Responsibilities
- Engage with supporters: act as the charity’s first point of contact for the public. Reply to queries with accurate, timely information and answer phone calls in a helpful, friendly manner. Produce and distribute printed correspondence to our supporters, including emails, written letters and mail-outs. Engage with Animal Equality’s followers via social media comments and communications.
- Provide donor support: thank donors for their generous support, work with colleagues to resolve any payment issues, and provide excellent supporter care at all times.
- Manage data integrity: conduct regular database cleansing, maintain supporter, volunteer and executive records with a high degree of accuracy, and help to improve our CRM processes. Support on solving issues within our database platforms.
- Assist in the preparation of scheduled reports: support colleagues in the preparation of metrics and monthly reports for the Executive Director, including monthly data uploads, metrics reporting, and produce presentations to illustrate progress being made towards organisational Objectives and Key Results. Efficiently compile reports for Gift Aid claims.
- Support the Executive Director: assist with diary management, travel and venue bookings, taking and disseminating meeting minutes, and undertake other similar tasks as required.
- Oversee stock and supplies: fulfil requests for campaign materials and maintain an adequate stock of Animal Equality’s physical resources and merchandise. Take parcels, mailings, and other documentation to the post office, as required.
- Update the website: work with colleagues to ensure content on the Animal Equality website is up-to-date and accurate. Generate news articles and blogs, using content produced by Communications and Marketing colleagues.
- Schedule newsletters: build newsletter emails in our marketing platform using text provided by Animal Equality’s Marketing Department, and schedule for them to be sent to relevant supporters.
- Troubleshoot: resolve general office administrative issues promptly and professionally. Provide support to donors and volunteers, and resolve any payment or logistical issues that may arise.
- Proudly act as a culture ambassador: Represent and promote Animal Equality’s culture, internally and externally, encouraging team members to give and receive constructive feedback, take ownership over their work, and show compassion and professionalism at all times.
- Conduct internal support: organise travel and appointment arrangements for staff, as needed, and book the venue for regular in-person team meetings. Handle enquiries from staff members regarding administrative challenges. Support colleagues by assisting with research into granting corporations, trusts and foundations.
- Assist with events management: help to organise supporter and campaign events, project managing the entire process and identifying cost-effective venue options with plant-based menu items.
- Support with other ad hoc duties, as requested by your line-manager.
Individual Attributes Required
- Detail-oriented: take a meticulous, methodical approach to oversee cross-platform communications and make sure that records are relevant and error-free.
- Solutions-focused: highly self-motivated and able to take initiative to solve problems.
- Exceptional organisation and time-management: manage multiple projects, meet deadlines and produce reports in a punctual manner.
- Strong interpersonal skills: cooperate with colleagues and demonstrate a dedication to providing excellent supporter care.
- Self-motivated: take initiative and work independently, where appropriate.
Position Requirements
- Minimum of one year of related experience.
- Excellent written and oral communication skills.
- Confident in adapting to new technologies, showing a positive, problem-solving attitude.
- Proficiency in Microsoft Office, Google Docs, Excel, and in the use of databases and spreadsheets. Experience of using Salesforce is a plus.
- Ability to maintain confidentiality.
- Thorough knowledge of farmed animal issues.
- Professional manner and adherence to a vegan diet.
- Commitment to the objectives of the organisation.
Salary and Benefits:
Salary band £24,000-£26,000, depending on experience. This is a remote working opportunity (UK-based candidates only). The candidate will be expected to attend mandatory monthly team meet-ups one day per month, at their own expense.
- A free vegan lunch every month at the Animal Equality monthly meetups.
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised Employee Assistance Program (EAP): an Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
apply now
Complete the application form below. Applications should comprise a full curriculum vitae, an accompanying cover letter, and answers to the following questions:
- Why do you want to work for Animal Equality?
- What will you bring to Animal Equality?
The deadline for applications is 5pm UK time on 17th January 2025. The interview process comprises a multiple-stage interview and Skills Test. The appointment process will run throughout February, with Animal Equality UK making an offer to the successful candidate that same month.
For informal enquiries please email us at [email protected] or call our team on 0207 993 5348. Applications should be submitted online at https://animalequality.org.uk/careers/
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EQUAL OPPORTUNITIES
Animal Equality is an equal opportunities employer; we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process.
We work hard to ensure fairness in everything that we do and we are committed to ensuring that staff are appointed on the basis of merit. No applicant will be treated less favourably than another on the grounds covered in the Equality Act 2010 or any other inappropriate distinction. In order to monitor the effectiveness of our Equality and Diversity Policy we would be grateful if you would complete this form when submitting an application for a role in our organisation. Please return it to [email protected].
This form is optional. Any information that you do provide will remain confidential and will be stored securely in accordance with Data Protection Regulation Act 2018. Any data that we receive will be considered for Human Resources purposes only and will not be circulated more widely. This will not impact your candidacy.
